CallFlow Privacy Policy

Effective 5 September 2026

This policy describes information processed by the CallFlow Android business-calling app and its CRM connection. For the CFL deployment, records are synchronized to Coach For Life CRM. If your administrator configures another compatible CRM, that organization also controls its processing and access.

Information processed

• Sales account identity, contact details, device registration information and authentication tokens.
• Assigned lead names, phone numbers, business details, lead stages, scores, notes and follow-up appointments.
• With phone and call-log permissions: incoming and outgoing numbers, missed or unanswered calls, timestamps, connection status, duration and available SIM/account metadata. Device calls to numbers that are not assigned leads can also be imported.
• When enabled and permitted, device location and accuracy for work check-ins and related work actions.

Purpose and sharing

CallFlow uses this information to manage business calls, match calls to leads, record sales activity, schedule reminders, synchronize work and generate reports. Your organization's authorized CRM users may access synchronized records according to their roles. Records can synchronize while the app is not open, subject to Android scheduling and connectivity.

Call tracking means call metadata; this app feature does not record conversation audio. Choosing a WhatsApp action opens WhatsApp or WhatsApp Business with the selected number and message. Sending the message is your action in that app; its own privacy terms apply.

Storage and retention

CallFlow stores working records locally and sends pending work to the configured CRM over HTTPS. Session tokens are encrypted using Android-backed key storage. Local records remain until removed or app data is cleared. Uninstalling the app does not erase records already synchronized to the CRM. Server retention and authorized access are controlled by your organization; contact support or your CRM administrator for the retention rules applying to your account. We do not promise a fixed automatic deletion period.

Your choices and requests

You can manage permissions in Android Settings. Disabling permissions limits call tracking or location features; the app may ask you to complete setup again. Contact support to request access, correction, account deletion or deletion of associated personal data. Requests require identity and organizational authorization checks. Records required by applicable law or legitimate retention obligations may be retained, with the reason explained to you.

How to request account and data deletion

Support and privacy contact

Email: Yogeshkukadiya92@gmail.com
Phone: +91 9825344428

Changes

Updates will be published on this page with a revised effective date. Contact support if you need clarification before using the app.